How do I order at Bliss Chocolat.com?
Is my credit card information safe?
What is your return policy?
What are my payment options?
I received the wrong merchandise?
I received damaged goods?

How do I order at Bliss Chocolat.com?:

• When you see an item you would like to purchase, click on "Add to Cart". When you are ready you may proceed to checkout by clicking "Proceed to Checkout" or clicking the "Shopping Cart" button. To return to the last page you visited click "Continue Shopping" and continue shopping for more items. Once you are ready to checkout you can click the checkout icon located on the top navigation bar.
  
  
• On the checkout page you will be able to change the quantity you would like to order of your item(s) or to remove the item(s) from your cart. You will also choose your prefered shipping method and be able to enter any coupons you might have at this point.
  
  
• Next you will proceed to a page where you will enter your billing/shipping information and leave any information you would like in our comments section. Once you have entered this information you will be taken to a secure order form where you will enter your CC information. Click on the authorize payment button and your order is placed. You will then be taken to a page with your receipt and order number (a receipt is also e-mailed to you at the e-mail address you provided at checkout).

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Is my Credit Card information safe?:
At Bliss Chocolat, we promise to protect your personal information.

We use secure servers with advanced encryption (SSL 128-bit encryption) to protect your information. SSL 128-bit encryption is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your credit information, so that this information cannot be read as it travels over the Internet.

All of your personal and credit card information is collected on secure pages.

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What is your return policy?:
At Bliss Chocolat, you may return any item in its original condition for any reason - within 3 days of receipt of the product.
We'll be happy to issue a full refund, replace the item, or issue a credit toward other items we carry.
In the event we make an error, we'll gladly refund the shipping charges.

Send Returns To:

Bliss Chocolat - Returns Department
243 Hard Times Ridge
Brevard NC 28712

Please include with your returned item:

• Name of purchaser
• Purchaser address
• Order or Customer Number

We highly recommend using the U.S. Postal Service's insured service or UPS for shipping so your return can be tracked. Please allow 5 to 10 days for your return to be processed.

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What are my payment options?:
We accept Visa, MasterCard, American Express, and Discover Cards.

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I received the wrong merchandise?:
If you have received the wrong merchandise, please email us at  help@BlissChocolat.com within 10 days of your purchase and we will send you out the correct merchandise. We will pay the shipping charges for you to send back the wrong order. In rare cases, we'll issue a refund on your credit card if the item is no longer available.

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I received damaged goods?:
If you received a damaged or incorrect item in your order, we will refund your money (including shipping charges).

How to Return by Mail:

• Mark "damaged item" or "wrong item" on a piece of paper with your order number and the reason for return.
• Pack the item in its original material.
• Please send the package using an insured, trackable carrier.
• Indicate if you want us to re-ship the item or issue a refund on your credit card.

Send Returns To:

Bliss Chocolat
243 Hard Times Ridge
Brevard NC 28712

We highly recommend using the U.S. Postal Service's insured service or UPS for shipping so your return can be tracked. Please allow 5 to 10 days for your return to be processed.

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